New Arrivals
Frequently Asked Questions
Find answers to common questions about our products and services
We want you to feel confident when shopping with Lenzano.
- EU customers can return eligible items within 14 days of delivery under EU law.
- International customers may return items within 7 days of delivery, if approved.
Please refer to our Return Policy for more details and conditions
Returned at your own cost using a trackable service
Please refer to our Return Policy for more details
To request a return, email: returns@lenzano.com
We ship all our packages via international express. These international shipments typically arrive within 7 business days.
Absolutely. You can track your order at any time.
- As soon as your order is processed (usually within 1 business day), you’ll automatically receive a shipping confirmation email with your tracking link.
- You can also track your order anytime via your customer account on our website.
If you haven’t received your tracking link after 2 business days, feel free to contact our support team.